Frequently Asked Questions

What prior qualifications do I need?

We do not set absolute pre-requisites for training. Each individual course specification on this website contains recommended general pre-requisites. If, at your own risk you choose to attend with a lower level of prior skills and knowledge, you may not be able to take full advantage of the training you have paid for.

How will my course be assessed or re-assessed?

Most of our courses contain an end of course assessment to confirm what knowledge and/ or skills you have acquired on the course. Our assessment decisions are made using our professional judgement against industry recognised standards.

The course will fully prepare you for the assessment so there should be no surprises. Bearing in mind the safety critical nature of the industry, we will try to put you at ease and give you opportunity to correct minor errors on the day. If you were suitably prepared before attending the course and study diligently throughout the course, you should have no great problem in achieving a successful result.

We will strive our hardest for your success, but please bear in mind that your course fee cannot be refunded if you are not successful.

If you are not successful, we will advise you of possible corrective actions you could take.

You may wish to come back for a re-assessment on a future date when you feel you are ready. We may issue an additional charge for a re-assessment.

What qualification will I receive at the end of the course?

Following your course, you will receive an individual certificate detailing the course title, subjects covered and extent of theoretical and practical assessment. No training organisation can issue any “authority to work” or “certificate of competence”. This can only be issued by your employer. As a highly-respected training organisation, Signet Solutions’ course certificates are universally recognised by employers in the industry.

How do I get to Signet Solutions?

Here’s a link to our location map

What Hotels are nearby?

*Hallmark Hotel - 4* Hotel
21 Midland Road, Derby, DE1 2SL
Telephone: 01332 345894
www.hallmarkhotels.co.uk/hotels/derby-midland

*Hallmark Hotel Derby Midland - 3* Hotel
Midland Road, Derby, Derbyshire, DE1 2SQ
Telephone: 01332 292000
www.hallmarkhotels.co.uk/hotels/inn-derby

*Smart Aston Court Hotel
Midland Road, Derby, England, DE1 2SL
Telephone: +44 (0) 1332 342716
www.astoncourthotelderby.com

*Holiday Inn, Express by Holiday Inn
Wheelwright Way, Pride Park, Derby, DE24 8HX
Telephone: 01332 412044
www.holidayinn.com

Premier Travel Inn
The Wyvern, Stanier Way, Derby, DE21 6BF
Telephone: 0871 527 8000
www.premierinn.com

Days Hotel Derby
Derbyshire Cricket Ground, Nottingham Road, Derby, DE21 6DA
Telephone: 01332 363600
www.daysinn.com

*Best Western Stuart Hotel
119 London Road, Derby, DE1 2QR
Telephone: 01332 340633
www.thestuart.com

International Hotel
288 Burton Road, Derby, DE23 6AD
Telephone: 01332 369321
www.international-hotel.co.uk

Menzies Mickleover Court Hotel
Etwall Road, Mickleover, Derby, DE3 0XX
Telephone: 01332 521234
www.menzies-hotels.co.uk

Jurys Inn Derby
King St, Derby, DE1 3DB
Telephone: +44 01332 62 1000
www.jurysinn.com

Pentahotel
Locomotive Way / Pride Park, Derby DE24 8PU
Telephone: +44 (0)1332 376 420
www.pentahotel.com

Important Note

* Hotels marked with an asterisk are located near to Derby Train Station and within walking distance of our training centre (approx 0.7 miles). Delegates should use their own judgment and consult with internet review sites such as tripadvisor to form their own opinions.

Is there car parking at Signet Solutions?

There is a main car park opposite the RTC Business Park on London Road. Please note there is NO PARKING inside the Business Park, you must park in the main car park. Please ensure you have a parking permit displayed in your car while visiting Signet Solutions Ltd this will be issued to you with your Joining Instructions but if not by the Security Guard on arrival.

When does my course start?

If you are booked on a course with us, specific joining instructions will be issued in good time to your training administrator.

If you have not received joining instructions a few days before the event, please contact Isobel or Karen on +44 (0) 1332 343585 or

If you are unable to get specific information, the following will provide a last resort guide:

Multiple day courses OF 3 DAYS, 5 DAYS AND 10 DAYS duration:

One-day courses or assessments usually start at 09:30 and end at 16:30

What do I need to bring to the course?

Safety footwear and overalls are advised for courses of a practical nature.

High visibility clothing or wet weather gear are not usually necessary as all practical equipment is inside.

If you are attending an SMTH (initial or recertification) or Signalling Failure Investigation (SFI) type course, you should bring your handbook with you, in addition to your current or recently expired SMTH Certificate.

Are there food and refreshments at Signet Solutions?

Before course start and in break times, all delegates are welcome to complementary hot and cold drinks and biscuits in our delegate lounge.

There is an on-site restaurant offering a range of lunch options, from sandwiches and snacks to full hot meals. Delegates on open courses will receive a daily voucher to the value of £5 to be redeemed in the restaurant. Other customers can choose to pre-purchase restaurant vouchers, or to buy lunches individually for cash. There is a once-daily trolley service selling drinks, snacks and sandwiches (lunch vouchers cannot be redeemed on this service).

How can I pay for my course?

Credit Account
If you are already on our approved Customer database, you may take advantage of our 30-day credit facility on production of valid purchase order detailing your company name and full billing address.

Non-Credit Account Customers
For non-account customers; payment can be made by cheque or electronically to our bank account via BACS or CHAPS – bank details on request.

Credit/Debit Cards
We are also able to take payment by credit or debit cards via World Pay either over the telephone, email or fax. Please note there will be an additional 2% charge for this facility. Cards currently accepted are Visa Credit and MasterCard, Visa Debit, Visa Electron and UK Maestro and Solo.

Please note that Signet Solutions Limited does not store any credit/debit card information for any persons at any time. Therefore, you would need to provide these details every time you need to pay. Instalments

We recognise that it is sometimes difficult to pay the full amount for our courses in one go; therefore, we are happy to accept payment in instalments providing the full amount is settled before commencement of training.

VAT
VAT will be charged at the current prevailing rate at time of billing for courses delivered in the UK.

International Billing
As we provide our services to organisations all over the world, we are happy to invoice in any EC or international currency if necessary.

How can I cancel or defer my course?

If you think you may not be able to attend your course on the planned date, please contact us as soon as possible. If your course has been arranged with us through another contact such as a Training Manager at your company, please contact them first. Please be aware that cancellation charges may apply - see below.

Terms and Conditions of Contract – Cancellation Policy

The Client is required to advise the Company in WRITING of any cancellation of services at least 56 days prior to commencement of training.

Should you have any queries or require any further information please contact our Finance Manager for further details: